Client Success Manager

If "Client Success Manager" makes you think of sending follow-up emails and scheduling Zoom check-ins, you're in the wrong place.

This is outbound prospecting for real estate clients who pay premium prices for premium results.

If you get energised by rejection, live on the phone, and know how to separate motivated sellers from time-wasters in under 90 seconds… keep reading.

We have a saying here: "I expect nothing less but the absolute very best."

On-Target Earnings: $6,000 - $9,000+ per month.

What You'll Actually Do

• Make high-volume outbound calls to property owners on behalf of real estate clients
• Uncover motivated sellers planning to list within 90 days – not "just curious" homeowners
• Qualify ruthlessly – only book appointments with genuine prospects ready to move
• Secure 30+ appraisals each month for your client portfolio
• Manage CRM like a pro – accurate data, clean pipeline, AI optimisation
• Build strong client relationships through daily interactions and end-of-day reporting
• Handle renewals – keep clients happy, engaged, and seeing results

You're not just setting appointments.
You're saving your clients hours of wasted time by filtering out dead ends and tire-kickers.

No two conversations are the same. And that's the exciting part.

Who We Are

Icon Media Co is a digital marketing consultancy exclusively helping real estate professionals across Australia and New Zealand.

We specialise in end-to-end prospecting – from lead generation and qualification to appointment setting.

The numbers:

• 450+ agents across Australia and New Zealand
• $750K+ in client commissions last month alone
• $50M+ in property sales generated
• 33–40% conversion rates on appraisals

The Reality Check

This is NOT a glamorous role. It's not flashy or easy. It's downright tough.

❌ You'll face frequent phone hang-ups and rejection
❌ You'll have challenging KPIs that demand top performance daily
❌ Every piece of work will be closely scrutinised
❌ This is primarily commission-based with a modest base salary
❌ You'll need a growth mindset and unwavering commitment

But if you've done outbound before, you know that's just the game.

Why Work Here

Despite the challenges, this role offers immense rewards:

✅ Immense growth opportunities – move into various departments
✅ Personalised training to expand your career skills
✅ Work with high-calibre, high-performing real estate agents
✅ Energetic, supportive team where everyone has each other's backs
✅ Freedom of remote work anywhere in Australia
✅ Global team holidays
✅ Uncapped earning potential with extra weekend opportunities
✅ Your achievements are celebrated – hard work is recognised

You're representing a premium service that actually works.
You see the impact of your work when appointments turn into listings.

Who You Are

✅ Initiative – you confidently lead with clients
✅ Resilience – you bounce back from setbacks quickly
✅ Problem-solving mindset – staying positive and open to improvement
✅ Eagerness to learn – you embrace feedback
✅ Drive to excel – you show up every day ready to reach new heights

Bonus: Experience in real estate, property prospecting, or high-volume appointment setting.

What You'll Earn

Performance-based commission with a modest base salary.

On-Target Earnings: $6,000 - $9,000+ per month

The better you perform, the more you earn. No caps. No ceilings.

How to Apply

We're not looking for 100 applicants.
We want proof that you can handle the phone, qualify prospects, and drive results.

Fill out the application carefully.

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