CLIENT APPOINTMENT SETTER - AUS & NZ Only
About the job
We're looking to hire a new Client Appointment Setter to contact our clients' leads and book them in for appraisals. This allows our clients to focus on the highest leverage tasks like showing up to appointments, developing relationships, and closing more deals.
Here's What You Can Expect:
→ $5k-$15k/month in personal income
→ Work 1on1 with real estate agents and agency owners (we have extremely high-level/sophisticated clients who you'll love working with)
→ Work completely remote
→ You receive clients on a silver platter who are some of the biggest players in our industry that you wouldn’t see anywhere else.
About Icon Media Co:
→ We're on pace to reach 250 clients this year
→ We spend about $30k/month on client acquisition and close about 15+ new clients per month
→ Our team is currently 20 absolute savages and we all operate in an intense fast-paced environment that forces you to grow and level up!
→ We have a 85% client success rate
→ Our company goal is to be on pace to triple in size within 12 months.
Elevating Client Results and Experience
Your role as an Account Partner revolves around our two core company values:
1. Client Results: Your primary responsibility is to consistently deliver qualified home seller leads at a cost that ensures profitability for our clients, aiming for a minimum 2x Return on Investment (ROI). You will manage advertising campaigns to maintain a cost per qualified lead below specified thresholds while meeting the lead volume threshold.
2. Client Experience: Beyond results, you will create a remarkable client experience, demonstrating genuine care, understanding of their business goals, leadership qualities, emotional intelligence, and proactive problem-solving abilities.
Role Requirements:
→ This is an extremely fast paced role that will demand you to deliver your work at speed while ensure the highest levels of quality. (If you are not quick while being proficient, this role is not for you)
→ You are expected to have a "No matter what" attitude to achieve the desired outcomes for our clients. This means demonstrating resilience, determination, and a relentless commitment to overcoming obstacles. Your unwavering focus on delivering results, regardless of challenges, will ensure that our clients receive the highest level of service and support. This attitude is essential for driving success and building strong, lasting relationships with our clients.
→ You are expected to be genuinely committed to helping our clients. This involves understanding their unique challenges, providing thoughtful and personalized solutions, and always acting in their best interest. Your sincere dedication to their success will build trust and loyalty, ensuring that clients feel valued and supported in every interaction.
→ This is a sales-focused role. You will be expected to identify the key areas where clients need assistance to empower them to thrive. This involves examining our inventory of products and services and upselling or recommending additional offerings that would benefit them.
→ You must be a critical thinker, able to think for yourself and see opportunities for the client and for the business within your department. (If you are someone who requires a lot of hand holding, this is not the position for you)
→ You have to be willing to go full-time (I understand you may currently have commitments but if you come onboard and you feel Icon Media Co is the right fit for you then you must be able to transition to full-time).
→ You must have prior experience in marketing (there’s a LOT of training provided but you must have a strong foundation coming in)
→ You are expected to have a keen attention to detail. This involves meticulously reviewing your work, ensuring accuracy in all tasks, and maintaining a high standard of quality. By paying close attention to the finer points, you will minimize errors, enhance client satisfaction, and uphold the company's reputation for excellence. Your diligence and precision are crucial for delivering exceptional results consistently.
→ You are expected to be a leader in your own right, taking initiative and setting a positive example for others.
→You are expected to demonstrate proactive leadership with our clients. This means anticipating their needs, offering timely and relevant solutions, and guiding them towards achieving their goals. Your ability to take initiative and lead by example will inspire trust and confidence, fostering strong and lasting client relationships.
→ You are expected to maintain a presentable and professional appearance at all times.
→ You are expected to provide significant value to the company. This includes contributing innovative ideas, improving processes, and consistently delivering high-quality work. Your dedication to the company's mission and goals will drive growth and success. By actively seeking ways to enhance efficiency and effectiveness, you will play a crucial role in the company's ongoing development and prosperity.
→ This is a big one… you must be OBSESSED. Obsessed with marketing. Obsessed with delivering the best product/service possible to your clients. Obsessed with growing. Obsessed with your hobbies. Obsessed with life in general. If that isn’t you then you won’t fit in well with our current team
The role details below.
Elevate Your Career
- In an industry notorious for shattered expectations and disillusioned clients, Icon Media Co stands out as a beacon of change.
- The digital marketing agency space has long been plagued by tales of burnt bridges and scams.
- Icon Media Co is on a mission to rewrite this narrative—to become the undisputed choice for real estate agents and agency owners striving to list an additional 1-3 new properties per month.
- Our aim is clear: to eradicate the "I've been burnt" sentiment and provide a reliable path to predictable growth, delivering an additional 1-3 new listings each month for our clients.
A Journey of Transformation
- We are not just embarking on this mission; we are well on our way to achieving it. As of this moment, our client roster boasts 100+ clients, and a staggering 85-90% of them had previously suffered significant financial losses with other solutions.
- Despite their initial skepticism, they chose Icon Media Co because of our experience, reputation and no-risk guarantee.
- The results speak volumes—some of our clients within the first month of running their advertising campaigns with us, they not only recouped their investment but achieved unprecedented success beyond their prior experiences.
Our Focus and Clientele
- Our clients primarily consist of real estate agents and agency owners (principals) looking for real estate homeowner seller leads.
- Generating an average between $15-$35K/mo in GCI (gross commission income)
- These real estate agents have already been working and exhausting the traditional forms of prospecting
- They’ve already developed a rhythm on how they do things and realize there is a better way because they cannot keep the current efforts of prospecting up for much longer
- Problem aware
- General support, guidance and direction
- Or, its a lead gen problem
- They are ready for greater efficiency and a higher volume of business.
- They are highly sophisticated and aspire to reach further growth in their business. Crucially, they seek a long-term partnership with us, provided we continue to deliver results.
- Most importantly, they lack a scalable and predictable client acquisition/nurturing system—a void we fill.
Our Comprehensive Offerings
As a Client Appointment Setter at Icon Media Co, your role will be multifaceted:
1. Lead Management: Contacting leads and scheduling appointments.
2. CRM Management: Managing client relationships and ensuring smooth communication.
3. Support: Providing ongoing support to clients in their sales efforts.
4. Follow-Up and Nurturing: Maintaining relationships and nurturing prospects through the sales process.
5. Calendar Optimization: Managing schedules for efficient client interactions.
6. Digital Assessment: Evaluating clients' digital presence and offering insights for improvement.
7. Team Building: Assisting in the expansion of sales and admin teams.
8. Structural Overhaul: Restructuring clients' sales processes, where needed, to ensure scalability.
9. Anything for Success: Going above and beyond to help clients achieve their revenue goals, typically ranging from 4-7 new listings per month.
Who We Seek
This opportunity is tailor-made for individuals who embody excellence:
1. Appointment Setting Expertise: You should have a minimum of 2 years of experience in sales or a related field.
2. Time Management: Understand the workload and orchestrate structure in your day to execute to maintain the highest client standards.
3. Advertising Familiarity: Prior experience with advertising, even at a foundational level, is a plus.
4. People-Oriented: You genuinely enjoy forging meaningful, enduring relationships with team members, clients, and their teams.
5. Coaching Enthusiast: You relish coaching and advising others in areas where you excel.
6. Driven and Coachable: You are motivated, open to guidance, and are actively seeking self-improvement to become a category-leading expert in your field.
Looking for someone based in Australia or New Zealand.
This Opportunity is Not for Everyone
Those seeking a laid-back job need not apply. Individuals lacking self-motivation or needing constant direction may find this role challenging. If you struggle to work efficiently independently, this may not be the right fit. Aspiring entrepreneurs looking for a startup environment should explore other avenues. Those unwilling to go the extra mile for their team and clients may not thrive here. If you are not prepared to put in the hours required for success, this role may not be suitable. Constructive criticism and feedback are part of our growth culture; if you can't handle them, this isn't the role for you.
Our Approach: Nurturing Your Success
We foster an environment conducive to your professional growth:
- Team Collaboration: Ensuring alignment with team objectives.
- Continuous Training: Continuously enhancing your skills.
- Access to Industry Leading Resources: Enjoy access to upskilling educational material.
- Results-Oriented: We prioritize outcomes, not the number of hours worked, allowing flexibility and remote work opportunities.
Compensation and On-Target Earnings (OTEs)
This is a purely commission-based role with an OTE of $5-15K/month
If this opportunity looks like it's exactly what you’re looking for and you are ready to join a team that is reshaping the digital marketing landscape? If you meet our criteria and are driven to excel, seize this opportunity to become an integral part of Icon Media Co—a company poised to redefine excellence in digital marketing. Join us in our mission to eliminate the "I've been burnt" narrative and catapult businesses toward unparalleled success.
Fill out the application carefully.